Return Policy

Returns

We have a 30-day return policy that starts when you receive your item.  Customer Satisfaction is our top priority and we do not rest until our customers are happy. Email us at pengniao@gmail.com with your name, order ID, and reason for return (optional) and we will get back to you with a return address.

 

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds take 10-15 working days to appear back in your account once processed, though in some cases they may appear in your account sooner.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at pengniao@gmail.com.

 

Returning Your Product

To return your product, you should send an email to pengniao@gmail.com. We'll give you further details on where to mail the item back to. 

Please note you will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.